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Refund Policy – Ozasvi.com
Effective Date: 01.04.2025
At Ozasvi.com, we aim to provide transparent and reliable services to all our customers, vendors, and users. This Refund Policy explains the terms under which refunds may be provided for services purchased through our platform.
By using our website and purchasing any service, you agree to the terms mentioned below.
1. Nature of Services
Ozasvi.com provides digital and online services, including but not limited to:
Business listing plans
Vendor/customer subscription plans
Promotional services
Advertisement packages
Website-related digital support services
Since these are digital services, refunds are limited and subject to conditions.
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2. Eligibility for Refund
A refund may be considered only under the following situations:
✅ 2.1 Payment Done But Service Not Activated
If you have paid for a plan/service and it has not been activated from our side, you may request a refund.
✅ 2.2 Duplicate Payment
If you have accidentally made a duplicate payment for the same service, the extra payment will be refunded.
✅ 2.3 Technical Error
If a payment is successful but the service is not delivered due to technical issues, and the issue is not resolved within a reasonable time.
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3. Non-Refundable Cases
Refunds will not be provided in the following cases:
If the plan/service has already been activated or used
If your listing is live and visible on the platform
If you purchased a promotional or advertising service and it has started running
If you change your mind after purchase
If delay happens due to incorrect information submitted by user/vendor
If account is suspended due to violation of Ozasvi.com policies
Any service purchased under special discount offers or limited-time deals (unless mentioned)
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4. Refund Request Time Limit
Refund requests must be submitted within:
📌 7 days from the date of payment
Requests after 7 days may not be accepted.
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5. Refund Process
To request a refund, the customer must email us with:
Registered name
Registered mobile number/email
Payment receipt / transaction ID
Reason for refund request
📩 Email: [email protected]
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6. Refund Approval
All refund requests will be reviewed by the Ozasvi.com team.
Refund approval depends on:
Payment proof verification
Service activation status
Usage status of the service
Ozasvi.com reserves the right to approve or reject a refund request.
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7. Refund Timeline
If refund is approved, the refund will be processed within:
⏳ 7 to 10 working days
Refund amount will be credited back to the original payment method (UPI, card, bank transfer, etc.)
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8. Partial Refund
In certain cases, partial refund may be applicable if:
Service was partially delivered
Work has already started on the user’s request
In such cases, service charges and processing charges may be deducted.
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9. Cancellation Policy
Users may cancel subscription renewal anytime before the renewal date.
However, already paid subscription fees are non-refundable once the service period begins.
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10. Changes to Refund Policy
Ozasvi.com reserves the right to modify this Refund Policy at any time.
Any updates will be posted on this page and will be effective immediately.
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11. Contact Us
For any refund-related query, contact us:
📍 Ozasvi.com Support Team
📩 Email: [email protected]
📞 Phone/WhatsApp: +91 8004007080